Urban Waste App

Privacy Policy

Last Updated: September 2025

Urban Waste Pty Ltd (“Urban Waste”, “we”, “us”, or “our”) is committed to protecting the privacy of individuals whose personal information we collect, use, disclose and otherwise process. This Privacy Policy outlines our practices in relation to the collection, handling, storage, and disclosure of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website, using our mobile application, or engaging our services, you consent to the terms of this Privacy Policy.

1. Collection of Personal Information

We may collect personal information directly from you or from third parties where reasonably necessary. This may include, but is not limited to:

Full name, postal address, email address, and telephone number;
Payment and billing information;
Service and booking details, including bin hire and waste collection schedules;
Geolocation data to enable accurate delivery and collection;
Device information, IP address, browser type, and app usage analytics.

We will only collect personal information that is reasonably necessary for the purposes described in this Policy.

2. Use of Personal Information

We may use personal information for the following purposes:

To provide, manage, and improve our waste management and bin hire services;
To process payments and issue invoices;
To communicate with you in relation to bookings, service updates, and enquiries;
To comply with legal and regulatory obligations;
To administer and improve the performance and security of our website and mobile application;
To send marketing and promotional communications where you have consented, or where permitted by law.

3. Disclosure of Personal Information

We may disclose your personal information to:

Third-party service providers engaged by us, including IT service providers, payment processors, and logistics partners;
Professional advisors such as accountants, auditors, and legal counsel;
Governmental, regulatory, and law enforcement authorities, where disclosure is required by law or is reasonably necessary to protect our rights or the safety of others;
Entities involved in a business transfer, merger, acquisition, or sale of assets, where personal information may be transferred as part of the transaction.

We will take reasonable steps to ensure that any third parties to whom we disclose personal information are bound to protect that information in a manner consistent with this Policy and applicable law.

4. Data Security

We implement reasonable technical and organisational measures to safeguard personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no transmission of information over the internet or method of electronic storage is entirely secure, and we cannot guarantee absolute security.

5. Retention of Personal Information

We will retain personal information for as long as it is reasonably necessary to fulfil the purposes outlined in this Policy, or as required by law. When personal information is no longer required, we will take reasonable steps to de-identify or securely destroy it.

6. Access and Correction

You may request access to the personal information we hold about you, or request that we correct such information if it is inaccurate, incomplete, or out-of-date. Requests should be submitted in writing using the contact details provided below.

7. Direct Marketing

We may send you direct marketing communications about our services or promotions. You may opt out of receiving such communications at any time by following the unsubscribe instructions in the communication or contacting us directly.

8. Cookies and Analytics

Our website and mobile application may use cookies, tracking technologies, and third-party analytics tools to enhance user experience and improve our services. You may disable cookies through your browser settings, although this may limit certain functionality.

9. Overseas Disclosure

We generally do not disclose personal information to recipients located outside Australia. If in the future such disclosure becomes necessary, we will take reasonable steps to ensure that the overseas recipient complies with the Privacy Act and APPs or is otherwise subject to a comparable privacy regime.

10. Children’s Privacy

Our services are not directed towards individuals under the age of 18, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may amend this Privacy Policy from time to time. Any revised version will be published on our website and will take effect from the date of publication.

12. Contact Us

For further information regarding this Privacy Policy, or to make a complaint about a potential breach of privacy, please contact us at:

Urban Waste Pty Ltd
Email: info@urbanwaste.com.au
Phone: 0429309269
Address: PO Box 86 South Melbourne VIC 3205

We will respond to all privacy-related queries or complaints in a timely manner and in accordance with the Privacy Act.